W
I
T
I
V
I
O
The Studio
Features
Metabot
Technologies
Chatbots for
Change Management
Helpdesk IT services
Human Resources
Legal departments
Resources
Blog
Library
HR ROI Calculator
IT ROI Calculator
Request a quote
Contact
Request a demo
Virtual Agent Studio Product Guide 2021
Product Guide
SUMMARY
General
Creation and customization of chatbots
Activation channels
Monitoring of indicators
Performance and usage reports
Custom reports
Display of indicators
Knowledge management
Categories
Types of questions and responses
Dynamic response: Adaptive Card
Questions: advanced settings
Conversation tree
Dictionary of synonyms
Anticipating language differences
Creation and management of entities
Software Development Kit
Integration with Microsoft Power Automate
Toolbox
Inbox
Spellcheck
GDPR Compliance
Behavior
Initial dialogue: starting the discussion
Feedback: Collecting feedback and identifying dissatisfaction
Communication Push: communication initiated by the chatbot
Storing and adding images
Profiles: tailor-made answers
Non-regression tests
Escalation: proposing solutions
Putting you in touch with an agent
Indexing of additional content
Active Learning
Settings
Chatbot accessibility
Multilingual
Access to the platform and user list
Metabot
Book a demo and get a free trial
Download the document
Share it:
Tags:
Product Guide