Here’s what you can do without technical skills
The coach inbox ensures continuous improvement of the chatbot knowledge while improving user experience.
Feedback, active learning, initial dialogue… All the necessary tools for an optimal experience!
You have complete control over the chatbot knowledge, learning, and standard messages.
Real-time indicators to follow up user's usage and your chatbot performance.
AI-Powered: Open conversation type. The user asks a question using its vocabulary—the Natural Language Processing Machine of the chatbot analyses the question and gives the right answers.
Rule-based: A conversation entirely guided. The chatbot proposes several options to the user, and the one selected opens predefined conversation trees.
Hybrid: The complete experience from combining AI-Powered and Rule-based questions. The simplicity of decision-tree bots powered with Natural Language Processing (NLP) and Machine Learning (ML) algorithms.
What happens when the chatbot cannot reply to a question? The chatbot automatically launches the escalation process that takes over and proposes the following solutions:
Send an automatic email with the conversation history attached.
Create a ticket in the ITSM connected tool (Service Now, BMC Remedy, Easy Vista...)
Search for the solution on the Office 365 support page, when possible.
Personalized escalation to human support
Real-time indicators to follow up user's usage and your chatbot performance. Get accurate indicators, filter, and refine by time. Sort the results by type of user's profile and channel used (Teams, Webchat, Skype, …). You can also create personalized reports thanks to our Power BI connector.
The reports available on the Witivio Platform show the data collected by the chatbot. The types and the number of questions asked, the employee satisfaction level, the categories that reply to most of the questions.
Witivio’s chatbots can be translated into 70 different languages. The chatbot recognizes the user's language and replies using the right language. It is also possible to ask the chatbot to change the language: “J'aimerai parler français maintenant”
Connect the chatbot to the Information System with an API, MS Flow and Azure Logic Apps.
Multilingual AI mode
Create a chatbot that follow the company communication rules.
Never leave a question without answer.
Sollicitez le chatbot pour enrichir ses connaissances
Collect the opinion of the users
Display rich content
Typos will not be a problem
Different answers for the same question, based on the profile of the user.
Witivio chatbots come with jokes and small talk for chatty users.
To simplify the chatbot performance